Messaging applications – UMTS Postoffice

• Customer: 3 Italia
• Timeframe: 2004 - today
• Development (in collaboration with Tiscali) of a multichannel platform for enterprise access to email, calendar, and directory services for 3 Italia
• The application is available to the enterprise customers of the operator as a hosted service, and can be accessed through a web browser or a 3G phone

• Features include: for email, read and send email, save attachments, return receipt, sms alerting for new messages, etc.; for directory services, browse the company directory, search for a contact, contact list management, insert a contact from email, etc.; for calendar services, schedule a meeting, invite company contacts, task and activities management, etc.
• Different management consoles are provided for the global system administrator, for the company system manager, and for the end users
• Integration with the mobile operator provisioning, rating, and billing platforms

Messaging applications – B2B SMS platform

• Customer: Vodafone
• Timeframe: 2000 - today
• Development of a B2B sms platform for hosting mobile VAS services for Vodafone Italy; the platform includes billing and provisioning features
• Fully scalable, fault tolerant, high performance system based on J2EE architecture; message throughput can be dynamically configured to support required SLA

• Integrated with Vodafone internal messaging platforms through API proprietary interfaces and published protocols
• Clients have access to the platform services by means of web services, http interface, JMS
• Performance thresholds can be set per client/application
• Supports pull (on request) and push (event-based) messaging models including synchronous and asynchronous notification
• The architecture can be extended to other messaging channels (MMS, IM)
• Extensive logging and reporting features

Messaging applications – Mybox

• Customer: Vodafone
• Timeframe: 2003-today
• Development and delivery of Mybox, a personal virtual repository for Vodafone Live! customers to keep an authorized, safe backup copy of downloaded contents from Vodafone and its partners
• If there are any problems when downloading premium contents, the customer can legitimately access her own Mybox vault to recover the data, without any additional costs
• The service is available to the end users according to the content partner policies; the features of Mybox are content-independent

• Mybox is based on Java and has SOAP and http-based APIs to integrate with the VLive! rendering platform and other systems that need its content backup functionalities
• Customer care operators have access to an extended version of Mybox, with a superset of the features available to end users and integration with other Vodafone systems

Messaging applications – multichannel platform

• Customer: Seat
• Timeframe: 2005-today
• Development of a multichannel mobile messaging platform (sms, mms, wap)
• Used by customer service representatives at the 892424 service (yellow pages directory assistance by Seat)
• J2EE architecture based on Jboss application server
• High availability platform for managing “mobile terminated” and “mobile originated” SMS traffic

• Integration with external providers of bulk SMS traffic
• Web interface for monitoring the software platform and for traffic reporting
• Query function - across white pages and yellow pages directory databases – available through SMS
• Push functionality for local street-level maps to WAP-enabled phones

Voice Applications – automated service

• Customer: University of Udine
• Timeframe: 2004-today
• Mixed mode voice/sms application for accessing services by students and professors University of Udine
• Available services: Students can request their grades through voice commands, enroll into an exam and receive the results through sms, be alerted of any communication by teachers, etc.; professors can broadcast messages to students enrolled into the exam, check the enrollment list, etc

• The application runs on VoceViva platform, a VoiceXML system developed internally by Tiscali to power the Tiscali by Phone voice portal
• It has been integrated with the University back office systems by means of web services

Content management – wasp in box

• Customer: Zero9
• Timeframe: 2004-today
• Development of a content management and delivery platform for a wireless content aggregator in South Africa
• Open and scalable fully Java-based architecture
• Ringtones, truetones, wallpaper delivery to the end user with related cross selling communication

• Fully automated management of subscriptions (scheduled delivery of paid contents) and gifts between customers
• Content management interface for categorizing, searching, and archiving binary contents
• Management interface to define scheduling rules, upselling and cross selling messages, and download history logs
• Also includes a customer care console and monitoring tool

Cicero – Context aware location based application

• Customer: Thesauron
• Timeframe: 2005-today
• Application for the distribution of context-aware news within cultural tourism (museums, parks) with a smartphone
• Functionality of positioning engine for the the customer indoor and outdoor
• Cicero is based on a custom positioning engine and a J2ME client

• Positioning system: outdoor via GPS (Global Positioning System), indoor via beam bluetooth
• The application realizes on-the-fly multichannel generation of multimedia contents (xhmtl, voicexml)
• Creation and publishing of contents with a web content management system
• Localization of contents through web content management

Knowledge Management – Legal Knowledge Management System

• Customer: Toffoletto
• Timeframe: 2002-today
• Collaborative environment that supports creation, management and re-use of legal Knowledgee
• Devoloped in collaboration with Toffoletto e Soci, a leading Italian law firm practising employment and labour law. See the case study on the Mnemosyne Resources page.
• Integrates knowledge management tools with innovative drafting technologies to automate contract draw-up and web spidering technologies to monitor external information sources

• LKMS tools include taxonomy creation and maintenance, free-text and metadata-based document search, document management, representation of semantic context, analysis of users’ contribution
• LKMS Drafter includes tools to define smart templates and a graphical interface to automatically draft contracts, that are recorded in an XML based representation, suited for re-use
• Open system with browser-based interfaces
• Fully integrated with the law firm back office and case management software

Knowledge Management – Workflow based collaborative environment

• Customer: Cofathec
• Timeframe: 2001-today
• Developement of a collaborative enviroment to support business practices, including procedures and reporting, for Cofathec (Gaz de France, leading provider of heating and environmental control services)
• Virtual shared desktop, to enable co-operation in a geographically spread organization
• Implementation based on a Collaboration and Document Management commercial tool

• Creation and management of complex sales projects, i.e.projects that include small teams distributed over geographic boundaries
• Workflows automate business procedures, ensure conformity with organization’s quality standards and shorten the time needed to prepare complex offering
• Data reports outlining business activities to make information flow from remote areas to the central organization
• Collaboration and sharing of kowledge about tasks and projects
• Integration with existing back office tools and data